Terms of Service

Apryl is a design and shopping concierge. We help you plan a room, a home, a closet, a move or an event; we prepare sourcing plans; and our agents shop, negotiate and place orders with third-party retailers on your behalf. We are not a retailer, a manufacturer, a shipper, a general contractor or a licensed architect or engineer.

Nothing on this site is legal, financial, insurance, structural, electrical or code advice. Where a project touches building work, permits or safety, you are responsible for engaging licensed professionals.

• You must be at least 18 and able to form a binding contract.
• You are responsible for the accuracy of the information you give us, including addresses, measurements, budgets and payment details.
• You are responsible for everything that happens under your account and for keeping your credentials secure. Tell us promptly at legal@apryl.app if you suspect unauthorized use.
• We may suspend or close an account at any time for misuse, non-payment, abuse of our team or breach of these Terms.

Sourcing plans, budgets, price ranges, savings figures, delivery windows and product matches shown on the site or generated by the Apryl assistant are estimates. Retailer prices, stock, promotions, taxes, shipping charges and lead times change constantly and are controlled entirely by the retailer. A price is only binding once a retailer confirms an order.

Scraped or displayed retailer data may be out of date, incomplete or wrong. We do not warrant that any figure shown matches what a retailer will charge at checkout. See the Disclaimer.

When you authorize a purchase, we act as your agent with the retailer. The sale contract is between you and that retailer and is governed by their terms, warranties, return windows and delivery policies. We pass through what the retailer provides; we cannot override it.

Fees, deposits, cancellations, refunds, delivery, inspection and damage claims are described in the Client Services Agreement, which forms part of these Terms for clients who engage our paid services.

• Membership fees, hourly rates and project fees are described on our pricing page and are subject to change on notice; changes do not affect a project already underway at a fixed fee.
• Memberships renew automatically until cancelled and are charged in advance. Cancel before the next renewal date to avoid the next charge.
• Fees for services already performed are non-refundable except where stated in the Client Services Agreement or required by law.
• You are responsible for all merchandise costs, taxes, shipping, delivery, assembly, storage and restocking charges levied by retailers or carriers.
• Late or failed payments may pause work and accrue interest at the lesser of 1.5% per month or the maximum permitted by law.

You may upload room photos, floor plans, inspiration pins, documents and notes ("Your Content"). You keep ownership. You grant us a worldwide, non-exclusive, royalty-free licence to host, process, adapt and display Your Content solely to operate and improve the service for you, including passing it to our AI providers to generate plans, matches and visualizations.

You confirm you have the rights to everything you upload and that it does not infringe anyone's copyright, trademark or privacy. We may use anonymized, de-identified project data to improve our service. We will not publish identifiable photos of your home or use your name in marketing without your written permission.

• No scraping, crawling, bulk downloading, reverse engineering or automated access to the site or our AI tools.
• No reselling, sublicensing or white-labelling our plans, pricing data or outputs.
• No uploading unlawful, infringing, harassing or malicious content, or anyone else's personal information without their consent.
• No attempts to circumvent rate limits, security controls, access gates or usage caps.
• No use of our AI outputs to train a competing model or build a competing service.

The site, brand, design system, sourcing methodology, pricing models, prompts, software and all content we produce are owned by Apryl Concierge LLC and protected by intellectual property law. You receive a limited, revocable, non-transferable licence to use plans and deliverables we prepare for your own personal, non-commercial project. Everything else is reserved.

Retailers, carriers, installers, payment processors, AI providers and other third parties are independent. We do not control them and are not responsible for their acts, omissions, delays, defects, pricing, data practices or refusal to honour a price. Retailer and brand names and logos are used descriptively to indicate where we shop; we are not affiliated with, endorsed by or a dealer for any of them.

The site, the AI assistant and all services are provided "as is" and "as available". To the fullest extent permitted by law, Apryl Concierge LLC disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title, non-infringement, accuracy and any warranty arising from course of dealing or trade usage. We do not warrant that the service will be uninterrupted, secure or error-free, that prices or product data are accurate, that AI outputs are correct, or that any design, delivery date, saving or outcome will be achieved.

To the fullest extent permitted by law, Apryl Concierge LLC and its owners, employees, contractors and agents will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost savings, loss of use, loss of data, delay, property damage or business interruption, arising out of or relating to the service, even if advised of the possibility.

Our total aggregate liability for all claims relating to the service is limited to the greater of (a) the service fees you paid us in the six months before the event giving rise to the claim, or (b) one hundred US dollars (US$100). Merchandise cost, retailer charges and carrier damage are not recoverable from us.

Some jurisdictions do not allow certain exclusions; in those places these limits apply to the maximum extent permitted.

You will defend, indemnify and hold harmless Apryl Concierge LLC and its personnel from any claim, loss, liability or expense (including reasonable legal fees) arising from Your Content, your breach of these Terms, your violation of law or third-party rights, or any purchase, installation or use of goods sourced for you.

Please read carefully — this affects how disputes are resolved. You and Apryl Concierge LLC agree that any dispute arising out of or relating to these Terms or the service will be resolved by final and binding individual arbitration administered by JAMS under its applicable consumer rules, before a single arbitrator, in the state of Delaware or by remote hearing.

• You and we waive the right to a jury trial and to participate in any class, collective, consolidated or representative action.
• The arbitrator may not consolidate claims or preside over any form of representative proceeding.
• Either party may bring an individual claim in small claims court instead, if it qualifies.
• Before filing, send a written notice of dispute to legal@apryl.app and allow 30 days to resolve it informally.
• You may opt out of arbitration by emailing legal@apryl.app within 30 days of first accepting these Terms; opting out does not affect the rest of these Terms.
• Claims must be brought within one year of when they arose, to the extent permitted by law.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Where arbitration does not apply, the state and federal courts located in Delaware have exclusive jurisdiction, and you consent to that venue.

• We may update these Terms; the 'last updated' date changes and continued use means acceptance. Material changes to active engagements will be notified by email.
• Either party may terminate an at-will engagement in writing; fees earned and orders already placed remain payable.
• If a provision is unenforceable, the rest stays in force. Our failure to enforce a right is not a waiver.
• You may not assign these Terms; we may assign them in a merger, sale or reorganization.
• These Terms, the Client Services Agreement and the policies linked from them are the entire agreement between us.

Contact: Apryl Concierge LLC, Apryl Concierge LLC, 1209 N Orange St, Wilmington, DE 19801 — legal@apryl.app